Terms and Conditions
Welcome to Banana Leaf Thai Restaurant's online ordering platform! By placing an order through our website or mobile app, you agree to the following terms and conditions: 1. Food Allergies and limitation of liability : 1.1 It is important to advise us of any food allergies before placing your order. We take allergies seriously; however, we cannot guarantee a completely allergen-free environment due to the presence of common allergens in our kitchen. 1.2 Please use the designated section during checkout to specify any food allergies. 1.3 For severe allergies, we recommend contacting the restaurant directly to discuss your needs. 1.4 We are not liable for any damages or losses resulting from allergic reactions or dietary restrictions. You are responsible for informing us of any allergies or dietary restrictions during checkout. 2. Ordering and Payment: 2.1 You must be at least 18 years old to place an order. 2.2 Minimum order amount may apply. Check the cart for details before checkout. 2.3 We offer various payment methods as displayed at checkout. Payment is processed securely upon order confirmation. 2.4 We strive to ensure all menu items and prices are accurate. However, we reserve the right to correct any errors before processing your order. 2.5 Your final bill may differ slightly from the online total due to taxes or substitutions. 2.6 We are not responsible for any fees associated with your chosen payment method. 3. Order Accuracy and Availability: 3.1 We strive to ensure all menu items and descriptions are accurate. However, we reserve the right to make substitutions for ingredients due to seasonal availability or unforeseen circumstances. We will do our best to notify you of any substitutions before processing your order. 3.2 Menu items and their availability may vary depending on the restaurant location. 4. Order Confirmation, pick up and Delivery: 4.1 You will receive an email confirmation with your order details once your order is confirmed 4.2 Delivery fees will be applied based on your delivery distance. The fee will be clearly displayed at checkout. 4.3 Estimated delivery and pick up times are provided for reference only and may vary depending on order volume and traffic conditions. We will keep you updated on any delays. 5. Cancellations and Refunds: 5.1 Orders can be cancelled free of charge before we start cooking your order. Please contact us by phone at 07 3392 1006 to cancel your order. 5.2 We will issue a full refund for any cancelled orders within the specified timeframe. Unfortunately, refunds cannot be offered for orders that are already prepared or delivered. 5.3 Refunds for incorrect or damaged items will be handled on a case-by-case basis. 5.4 Please contact us directly to initiate a refund request. 6. Marketing Communications 6.1 By providing your email address or opting in to receive marketing communications, you consent to receive marketing materials from Banana Leaf Thai Restaurant. This includes but is not limited to emails, SMS, and push notifications containing information about our products, services, promotions, and events. 6.2 You may unsubscribe from our marketing communications at any time by following the unsubscribe link provided in each email, messagel or by contacting us at [email protected] 6.3 We may use your personal information, including your email address, to personalize our marketing communications and to improve your overall experience. Your data will be handled in accordance with our Privacy Policy, which can be found at https://bananaleafthai.mobi-order.com/privacy 7. Disclaimer: 7.1 We are not responsible for any damages or illnesses resulting from failure to disclose food allergies. 7.2 We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We appreciate your understanding and cooperation. If you have any questions regarding these terms and conditions, please don't hesitate to contact us at 07 3392 1006 or send an email to [email protected] Enjoy your meal! Banana Leaf Team.